F.A.Q.

I received a product but it is not the one ordered ...
Write to our Customer Service contact@sc-project.com within 5 working days of receipt of the product indicating name, surname, company name, order number Advanced Group S.R.L., product code (Part Number or P / N), serial number (Serial Number or S / N), product name and brief description of why you are requesting a replacement. The products will be replaced in approximately 10 working days, subject to availability.

I received a package (or more packages) dented ...
Upon receipt of the package, accept the goods by placing the signature with reserve on the transport documents (specifying the reason - Except for neck bruised on the right side ...); you can carefully check the contents and test them. If you have any problem with the operation, we advise you to report the incident within 3 working days of receipt of the product, by writing to our Customer Service contact@sc-project.com indicating name, surname, company name and order number Advanced Group S.R.L., name of the courier who delivered the goods and possibly the name of the driver, and sending a complaint to the local courier branch.

I received a package (or several packages) damaged / destroyed / open / missing the product ...
We advise you to refuse delivery and report the incident within 3 working days by contacting our Customer Service contact@sc-project.com indicating name, surname, company name, order number Advanced Group S.R.L., the name of the courier who delivered the goods and possibly the name of the driver.

At the opening of the package I realized that some of the items that were to be included in the package are missing ...
Write to our Customer Service contact@sc-project.com within 5 working days from receipt of the product, indicating name, surname, company name, order number Advanced Group S.R.L., product name, product code ( Part Number or P/N), serial number (Serial Number or S / N) and short description of the missing product (s); Advanced Group S.R.L. will replace the missing part, sending it to your home by courier approximately 10 to 15 working days. We will inform you promptly if delivery times are subject to delays.

Can you change the product that I mistakenly mistaken to order?
Contact our Service contact@sc-project.com within 5 working days from receipt of product indicating name, surname, company name, order number Advanced Group S.R.L., product code (Part Number or P/N), serial number (Serial Number or S / N), product name and brief description of why you are requesting the change.
Advanced Group S.R.L. will forward the product change request to the warehouse where the products were ordered. We remind you that the change of products is not guaranteed and is at the sole discretion of Advanced Group S.R.L.
In the event of a favorable response from the warehouse, Advanced Group S.R.L. He will inform you of the procedure to be followed to make the return and will agree with you the method for the change of the product, provided that all the expenses for carrying out this operation are borne by you. The change of products occurs tentatively in 10 working days, subject to availability, and is at the discretion of Advanced Group S.R.L., which reserves the right to evaluate every single request, trying, as far as possible, to meet your needs. />